FAQ

Why can't I do a withdraw?
When you do your first withdrawal. And you did not activate your email. Or you did not set 2 factor authentication. Then you are not able to do a withdraw t...
Wed, 27 Dec, 2017 at 7:50 PM
I did not received a verification email.
Why does Coinhouse send verification e-mails? Verification e-mails are needed to verify that coinhouse can send you e-mails in the future without being lab...
Mon, 8 Jan, 2018 at 2:31 AM
Why is my withdraw stuck?
Mostly every coin will be send instant. You will get a personal transaction. But Bitcoin is different. Since 2 January 2018 Coinhouse has added batched bitc...
Thu, 4 Jan, 2018 at 4:09 PM
2FA not working
If there are problems with your phone, that could delay the process, while the 2FA code is only valid for 30 seconds. Instead, you can use Authy app for 2...
Wed, 10 Jan, 2018 at 1:24 PM